FAQ's — The Dugout

They are closely connected, but serve different purposes.

The Dugout is the baseball and softball training facility.

Central Florida Pride Baseball & Softball is the travel-team organization that trains out of The Dugout.

CFL Pride handles team registration, tournaments, rosters, dues, and team administration. The Dugout handles facility memberships, facility access, lessons, camps, and training operations.

Baseball and softball questions involving playing time, lineups, positions, practices, or game decisions should be directed to your team's coach.

Questions involving team registration, dues, tournaments, rosters, or CFL Pride administration should be directed to admin@cflpride.com

Questions specifically involving The Dugout facility, membership, access, camps, lessons, rentals, or birthday parties should be sent to support@thedugoutsanford.com

Email support@thedugoutsanford.com

We recommend reviewing this FAQ before reaching out. Many common membership, facility access, scheduling, training, and tournament questions are answered below.

The Dugout is a private baseball and softball training facility located at:

2215 West 1st Street
Sanford, FL 32771

Our approximately six-acre facility is designed to give baseball and softball players a place to train consistently throughout the year.

The facility includes:

• Two lighted turf fields
• Eleven covered batting cages
• Professional pitching mounds
• Gym and strength-training area
• Player and parent lounge
• Private lessons
• Camps and clinics
• Travel team training

There are several ways to train and enjoy the facility:

• Membership: Get 24/7 access and train independently whenever space is available
• Private Lessons: Work one-on-one with one of our baseball or softball instructors
• Camps & Clinics: Participate in scheduled group training throughout the year
• Travel Teams: CFL Pride Baseball & Softball teams train at The Dugout
• Birthday Parties: Reserve space for a baseball, softball, kickball, or activity-based party
• Tournaments: The Dugout hosts select baseball and softball tournaments throughout the year

You do not need to play for a CFL Pride team to become a member, book a lesson, or participate in a camp or clinic.

The Dugout is primarily a private membership and training facility, rather than a traditional walk-in batting cage business.

We do not operate around hourly walk-in cage rentals. Most athletes use the facility through membership, lessons, camps, clinics, teams, or approved rentals.

Because members receive 24/7 access, The Dugout does not operate like a traditional facility with a front desk that is staffed at all times.

Lessons, practices, camps, events, and administrative activity take place throughout the week, but members may access the facility outside those times using their individual access credentials.

To save money and get the most out of your training.

A traditional batting cage rental can easily cost around $50 per hour. For about the cost of two rental sessions, a Dugout membership gives you unlimited facility access for only $100 per month.

Instead of paying every time your player wants extra reps, members have a place to train, develop, relax, and call home.

Membership perks include:

• No join fee
• No cancellation fee
• No long-term commitment
• 24/7 access to available batting cages, pitching mounds, gym, and lighted fields
• 25% off eligible private lessons
• Up to 20% off eligible camps and clinics

Our standard individual Dugout membership is $100 per month.

There are no join or cancellation fees and no long-term commitment.

Current registration pricing and membership terms should always be referenced when signing up.

Membership includes:

• 24/7 facility access
• Available batting cages
• Available pitching mounds
• Available field space
• Gym and strength-training area
• Approved facility equipment
• 25% off eligible private lessons
• Up to 20% off eligible camps and clinics

Membership allows independent training around scheduled team practices, lessons, camps, tournaments, and other facility activities.

Generally, no.

Active CFL Pride players typically receive The Dugout membership as part of their team dues for the period covered by their team program.

Sibling discounts may be available for families with multiple athletes.

Contact us at support@thedugoutsanford.com for current sibling membership options.

Members receive individual access credentials that allow entry to The Dugout outside normal staffed hours.

Access is designed to give athletes the flexibility to train when it works for their schedule rather than only during traditional business hours.

No. 24/7 access means access to the facility. It does not guarantee exclusive use of a particular cage, field, machine, or training area.

Scheduled activities receive priority. Facility usage is generally prioritized in this order:

• Scheduled team practices and facility events
• Scheduled private lessons and training
• General member use

Members should train around scheduled practices, lessons, camps, clinics, tournaments, maintenance, and other facility activities.

Membership provides access to available space on a first-come, first-served basis, rather than a guaranteed private cage reservation.

Members are welcome to use open cages and training areas around scheduled facility activities.

Yes, as long as another cage is available.

Team practices have priority in the areas assigned to them, but our teams are generally scheduled in Cages 1-6 at most. The Dugout has five additional covered cages, along with an additional training cage near the fields.

This allows members to continue getting work in during many scheduled team practices.

Members may use available field space when the fields are not reserved for team practices, lessons, camps, tournaments, maintenance, or other scheduled activities.

Please be considerate of other members. Available field space may need to be shared.

Members should bring the equipment they need to train.

The Dugout does not supply baseballs or softballs for general member use.

Athletes should bring their own:

• Baseballs or softballs
• Bat
• Glove
• Helmet
• Catching equipment when needed
• Other personal training equipment

The facility does provide certain shared training equipment such as screens, tees, machines, and other approved training tools, but members should not expect personal baseball or softball equipment to be provided.

Membership credentials and facility access are intended for the registered member and may not be shared.

Please contact The Dugout before bringing a non-member athlete to train.

No. Access credentials are personal and may not be shared or transferred.

Allowing unauthorized individuals into the facility may result in suspension or termination of membership access.

Access credentials are provided after membership registration and required account information are completed.

If you believe your membership is active but you have not received your access information, email support@thedugoutsanford.com

Dugout memberships have no long-term commitment or cancellation fee.

To cancel, contact support@thedugoutsanford.com

Cancellation of an individual Dugout membership is separate from CFL Pride team registration. CFL Pride team dues represent a seasonal commitment and follow separate policies.

Yes. The Dugout and National Training Center offer instructors specializing in areas including:

• Hitting
• Pitching
• Catching
• Fielding
• Position-specific development
• Baseball development
• Softball development

Availability varies by instructor.

There are several ways to get started.

For first-time clients, we recommend contacting us first so we can learn more about your athlete, what they want to work on, and help match them with the right instructor. Email support@thedugoutsanford.com

Returning clients can easily book through the Playbook website or mobile app. Available lessons can be found under the Lessons tab.

Click Here to Book a Lesson

Members receive a 25% discount on eligible private lessons, and the applicable member price is automatically updated at checkout.

Online lessons cannot be booked through the software within six hours of the lesson start time.

If you need to schedule on shorter notice, contact us or your trainer directly to see if an opening can be accommodated.

Pricing varies by instructor, lesson type, and duration. Current pricing is displayed through Playbook when booking.

Yes. Active CFL Pride players generally receive Dugout membership as part of their team program and therefore receive applicable member lesson pricing.

Lesson packages may be available for certain instructors or training programs. Current package options will be displayed through Playbook when available.

No. Outside trainers are not permitted to provide paid instruction at The Dugout.

Think of membership similarly to a gym membership. You are welcome to use the facility and train independently, but paid instruction is a separate service provided through approved instructors.

Lessons at The Dugout must be provided by approved trainers and booked through the appropriate scheduling system unless a specific alternative arrangement has been authorized by The Dugout.

Let us know. We're always interested in speaking with qualified baseball and softball instructors who could be a good fit for the National Training Center.

NTC instructors:

• Set their own schedules
• Have no required minimum hours
• Earn competitive, above-industry compensation
• Receive access to a professional training facility
• Receive support growing their clientele through our platform

Trainer inquiries can be sent to support@thedugoutsanford.com

Please cancel or reschedule as early as possible through the booking system or by contacting your instructor.

Late cancellations and no-shows may be subject to the applicable lesson or instructor policy.

The Dugout is primarily structured around memberships, lessons, and affiliated teams rather than traditional hourly walk-in batting cage rentals.

The Dugout does not offer recurring practice rentals to unaffiliated local travel teams.

Our facility schedule is primarily reserved for Dugout members, CFL Pride teams, lessons, camps, clinics, and approved training programs.

One-time rentals may be available for visiting or out-of-town teams, particularly around major tournament weekends.

Availability is determined on a case-by-case basis. Contact support@thedugoutsanford.com

Paid instruction by outside trainers is not permitted without a specific instructor agreement with The Dugout.

Qualified instructors interested in training at the facility are welcome to contact us about becoming an approved trainer.

Yes!

The Dugout's indoor/outdoor design creates a unique venue for birthday parties and other celebrations.

Whether your child loves baseball, softball, kickball, or simply wants space to run around and have fun, we can create a party experience using the fields, cages, or both.

The facility provides options for parties rain or shine.

Complete our Birthday Party Inquiry Form

We'll follow up to discuss availability, party options, and how we can make the event work for your group.

Yes. The Dugout offers baseball and softball camps, clinics, group training, and specialty programs throughout the year.

Programs vary based on season, age group, and instructor availability.

Members receive discounts of up to 20% on eligible Dugout camps and clinics.

Upcoming programs are posted through The Dugout's registration system and promotional channels as they become available.

The most up-to-date practice and facility schedule is posted on the TV inside The Dugout. Members should use that display as the primary reference for current facility activity.

After team practice schedules are established for the season, our website calendar is also updated for reference: View The Dugout Calendar

The online calendar also shows weekends when The Dugout is hosting tournaments, which can significantly affect field and facility availability.

Because lessons, make-up practices, camps, maintenance, and other activities may change throughout the week, the schedule displayed inside the facility should be considered the most current reference.

Usually, yes. Scheduled practices have priority in their assigned areas, but members may use other available cages, mounds, fields, and training areas.

At most, team cage practices are generally scheduled in Cages 1-6, leaving additional training areas available when they are not otherwise scheduled.

Tournament weekends may significantly affect normal member access, particularly to the fields and surrounding outdoor areas.

Members should review the website calendar in advance: View The Dugout Calendar

Covered cage availability may vary depending on tournament operations.

Members may need to wait, share appropriate training space, use another available area, or return at another time.

Please be considerate of other athletes and avoid occupying more cages or training areas than reasonably needed.

No. Athletes under 18 must be appropriately supervised while using The Dugout.

The facility is not continuously staffed, and membership does not include childcare or supervision.

Minors must have appropriate adult supervision when using the gym, weight room, or training equipment.

Parents and guardians are responsible for making sure athletes use equipment safely and appropriately.

Members may use approved facility equipment available for general member use.

Certain technology and equipment require adult supervision, training, or staff authorization.

Remember that members are responsible for bringing their own baseballs or softballs and personal playing equipment.

Pitching machines, ProBatter systems, HitTrax, Rapsodo, and similar technology should only be operated by trained or authorized adults.

Children should not independently adjust or operate facility machinery.

Equipment should not be removed, relocated, modified, or adjusted beyond normal use unless authorized.

Please return screens, tees, and other shared equipment to their appropriate locations when finished.

Yes. An L-screen or appropriate pitching shield must be used for live pitching and front toss.

Yes. Athletes must wear batting helmets while hitting in the batting cages or on the fields.

No. Metal spike cleats are not permitted on The Dugout's turf. Players must wear molded cleats or turf shoes.

Metal spike cleats are NOT allowed. Players must wear molded cleats or turf shoes.

Tournament enforcement:

• 1st offense: The player is removed from the game
• 2nd offense, or if a second player from the team is caught: The team will forfeit the game
• Further violations may result in dismissal from the tournament

Players and teams are responsible for bringing their own baseballs, softballs, and personal playing equipment unless tournament organizers specifically communicate otherwise.

No outside coolers, food, or drinks are allowed for spectators.

Team or player coolers are permitted but must remain in the dugout area.

The following are prohibited on the fields and in the dugouts:

• Sunflower seeds
• Gum
• Tobacco
• Food

To keep the facility safe and enjoyable for everyone:

• No violence or foul language will be tolerated. Violators may be asked to leave the complex.
• No climbing fences, nets, poles, dugouts, or other facility structures.
• Do not cross onto neighboring properties except in an emergency.
• Bicycles, rollerblades, scooters, and skateboards are not allowed.
  • 1st offense: Warning and equipment must be removed
  • 2nd offense: Dismissal from the complex
• No airhorns, cowbells, or other noisemakers.
• No soliciting.
• Shirts and shoes are required at all times.

Pets are permitted around the fields and in the parking lot. There is limited shade in the outdoor areas, so owners should plan accordingly.

Pets are not permitted inside the building or in covered areas unless they are a service animal.

All pets must remain on a leash at all times. Owners are responsible for their pet's behavior and for cleaning up after them.

Smoking is prohibited inside the facility and anywhere on The Dugout complex grounds.

Found items should be returned to the counter inside the main office building.

If you've lost an item, check with the counter or contact support@thedugoutsanford.com

Please help us keep The Dugout clean. Teams and families should pick up trash after every game, including inside the dugout and spectator areas.

Make it a goal to leave the complex cleaner than you found it.

We want The Dugout to provide a safe and enjoyable environment for players, coaches, officials, and families. The following behavior is not permitted:

• Profanity or abusive language
• Appearing drunk or intoxicated
• Interfering with balls in play
• Interfering with players, coaches, or officials
• Offensive, threatening, or disruptive behavior

Violations may result in removal from the complex. Guests who are disturbed by inappropriate behavior should report the situation to the nearest tournament or Dugout staff member.

No food, gum, sunflower seeds, or glass containers are allowed on turf areas. Drinks should have secure lids.

Tournament events may have additional restrictions regarding outside food, drinks, and coolers.

Pets may be in the outdoor field and parking areas when properly leashed.

Pets are not permitted inside the building or covered training areas unless they are service animals.

No. The Dugout prohibits smoking, tobacco, and vaping on the complex. Alcohol and illegal substances are also prohibited.

Music should be family-friendly and kept at a reasonable volume.

Athletes, parents, coaches, instructors, members, and guests are expected to treat each other and the facility with respect. The Dugout does not tolerate:

• Bullying
• Harassment
• Discrimination
• Threatening behavior
• Excessive profanity
• Horseplay
• Deliberate damage to equipment or property
• Unsafe use of facility equipment

Serious or repeated violations may result in removal from the facility or loss of membership without refund.

The Dugout does not provide a dedicated lightning detection system.

Coaches, members, and families should monitor weather conditions using a reliable weather or lightning-alert service.

Outdoor activity should not resume until at least 30 minutes after the last lightning strike within approximately 8-10 miles.

Our batting cages are covered and may remain usable depending on conditions.

The turf fields may be temporarily unavailable during severe weather, lightning, unsafe conditions, or maintenance.

Yes. A first-aid kit is located behind the counter in the cabinet marked with a First Aid sign.

Because the facility may be unstaffed, do not rely on someone being available at the front counter.

For a medical emergency, call 911 immediately and notify Dugout staff if someone is available.

Yes. All participants must complete the required Florida Sports, Inc. participant waiver before using The Dugout.

Anyone participating in baseball, softball, fitness, lessons, training, or other physical activity at The Dugout should have the required waiver completed before participation.

Members are responsible for keeping an active payment method on file.

A failed or delinquent membership payment may result in temporary suspension of facility access until the account is brought current.

Email support@thedugoutsanford.com

Please include the member or player's name and enough information for us to locate the account.